Ghar Se
Last Updated: June 2, 2026 | Effective: Immediately
"App" means the Ghar Se mobile application and related web interface. "Company", "We", "Us", "Our" means Ghar Se (operated by [Company Name], a registered entity in Pakistan). "User", "You", "Your" means any person who downloads, accesses, or uses the App. "Driver" means a registered independent contractor providing ride services. "Shopkeeper" means a registered seller offering products through the App. "Services" means all features including ride booking, food delivery, wallet, KYC, and related offerings. "Content" means all text, images, data, information, and materials within the App. "Platform" means the digital infrastructure connecting Users, Drivers, and Shopkeepers.
By downloading, installing, accessing, browsing, or using the App in any manner, you acknowledge that you have read, understood, and expressly agree to be bound by these Terms & Conditions, the Privacy Policy, the Disclaimer, the Data Deletion Policy, and any other policies referenced herein (collectively, the "Agreement"). If you do not unconditionally agree to all terms, you must immediately cease all use of the App and uninstall it from your device. Continued use constitutes conclusive acceptance.
You represent and warrant that: (a) you are at least 18 years of age and have the legal capacity to enter into a binding contract; (b) you are not located in a country subject to any government sanction; (c) all information you provide is truthful, accurate, current, and complete; (d) you are not a convicted criminal or listed on any prohibited persons database; (e) you will use the App only for lawful purposes in compliance with all applicable laws of Pakistan; (f) you have not been previously suspended or removed from the Platform. If you are under 18, you may only use the App under the direct supervision of a parent or legal guardian who accepts these terms on your behalf.
4.1 You must create an account to access Services. You agree to provide accurate, current, and complete information and to update it promptly.
4.2 You are solely and exclusively responsible for maintaining the confidentiality of your login credentials, password, and session token. Any activity occurring under your account is your responsibility, whether authorized by you or not.
4.3 You must notify us immediately of any unauthorized use of your account or any security breach by emailing [email protected].
4.4 We reserve the right to suspend, terminate, or restrict your account at any time, without notice or liability, for any reason including but not limited to violation of these terms, fraudulent activity, or at our sole discretion.
4.5 You may have only one active account. Creation of multiple accounts is strictly prohibited and will result in termination of all accounts and forfeiture of all balances and bonuses.
5.1 Ghar Se is a technology platform that connects Users with Drivers for point-to-point transportation and with Shopkeepers for product delivery. We are not a transportation carrier, delivery service, or common carrier. We do not employ Drivers or Shopkeepers — they are independent third-party service providers.
5.2 We facilitate the transaction but have no control over the conduct of Drivers, Shopkeepers, or other Users. We do not guarantee the quality, safety, or legality of services provided by third parties.
5.3 Services include: ride booking (Standard/Premium), food & product delivery, fare negotiation, wallet payments, KYC verification, referral program, ride sharing/tracking, and SOS emergency feature.
As a User, you agree to: (a) comply with all applicable laws, rules, and regulations of Pakistan and any jurisdiction where you use the App; (b) treat Drivers, Shopkeepers, and other Users with respect and dignity; (c) pay all applicable fares, fees, and charges in a timely manner; (d) provide accurate pickup and drop-off locations; (e) ensure you have the legal right to be at any requested pickup or delivery location; (f) not damage any vehicle or property belonging to Drivers or Shopkeepers; (g) not harass, threaten, or abuse any person using the Platform; (h) not use the App for any illegal, unauthorized, or fraudulent purpose.
You expressly agree NOT to:
Violation of any prohibited activity will result in immediate account termination, forfeiture of all wallet balances and bonuses, and may result in criminal prosecution.
8.1 All intellectual property rights in the App, including but not limited to software, code, design, graphics, logos, trademarks "Ghar Se", trade names, patents, copyrights, and database rights, are owned exclusively by the Company.
8.2 You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes only.
8.3 You may not copy, modify, distribute, sell, lease, or create derivative works of the App or any part thereof without express written consent.
8.4 Any feedback, suggestions, or ideas you provide about the App become our property and we may use them without compensation or attribution.
9.1 All fares are quoted in Pakistani Rupees (PKR). Prices include applicable taxes unless stated otherwise.
9.2 Wallet balance can be used to pay for rides and deliveries. Wallet top-ups are non-refundable except as required by law.
9.3 Wallet welcome bonus (Rs. 20) is credited upon first registration. Bonus funds cannot be withdrawn as cash and can only be used for ride/delivery payments within the App.
9.4 Referral bonuses (Rs. 50) are credited after the referred user completes their first paid ride. Maximum referrals per user may be capped at our discretion.
9.5 We reserve the right to adjust, modify, or cancel any promotional bonus at any time without prior notice.
9.6 Fraudulent transactions, chargebacks, or payment disputes will result in immediate account suspension.
9.7 We use third-party payment processors. We are not responsible for any errors, delays, or failures by such processors.
10.1 Each user receives a unique referral code. Sharing this code with friends entitles you to a bonus when they sign up and complete their first ride.
10.2 Referral bonus of Rs. 50 is credited to your wallet. We reserve the right to change bonus amounts at any time.
10.3 Prohibited referral practices include: self-referrals, creating dummy accounts, using fake or temporary phone numbers, automated referrals, or any fraudulent activity.
10.4 Violation of referral policies will result in forfeiture of all referral earnings, account suspension, and legal action for recovery of wrongfully obtained funds.
10.5 Referral bonuses have no cash value and expire if your account is inactive for 12 consecutive months.
11.1 Base fare is calculated as per the settings defined in the Platform (Standard: Rs. 25/km, Premium: Rs. 37.5/km, Base Fare: Rs. 50).
11.2 The fare negotiation feature allows Users and Drivers to mutually agree on a fare different from the calculated fare. Once both parties accept the negotiated fare, it becomes final and binding.
11.3 After the ride commences, the fare cannot be changed under any circumstances except by mutual written agreement recorded in the App.
11.4 Tolls, taxes, and surcharges (if any) are additional to the fare.
11.5 We do not guarantee that any ride request will be accepted by a Driver. Ride fulfillment depends on Driver availability and acceptance.
12.1 Users may cancel a ride request at any time before the Driver begins the trip. No cancellation fee applies to the first 2 minutes after booking.
12.2 Repeated cancellations (more than 3 per day) may result in temporary suspension or a nominal cancellation fee at our discretion.
12.3 Drivers may cancel a ride only in cases of emergency or if the User is unresponsive at pickup after 5 minutes.
12.4 If a Driver cancels after accepting, no charge is applied to the User.
12.5 Refunds for delivery orders are handled on a case-by-case basis. If a Shopkeeper fails to deliver within the estimated time, you may request a full refund.
12.6 All refund decisions are at the sole discretion of the Company and are final and binding.
12.7 Wallet top-ups are non-refundable except in cases of technical error resulting in incorrect deductions.
13.1 Drivers are independent contractors, not employees, agents, or affiliates of the Company. We do not exercise control over Drivers' conduct, route selection, vehicle condition, or driving behavior.
13.2 Drivers must maintain valid driving licenses, vehicle registration, insurance, and comply with all applicable laws.
13.3 Drivers must complete KYC verification before accepting rides.
13.4 Drivers may be rated by Users. Consistent low ratings (below 3.5 stars) may result in deactivation from the Platform.
13.5 We reserve the right to deactivate any Driver for misconduct, safety violations, fraud, or any reason at our sole discretion.
13.6 The Company is not liable for any acts or omissions of Drivers, including but not limited to accidents, traffic violations, damage to property, or personal injury.
14.1 Shopkeepers are independent sellers using the Platform to offer products. The Company is not a party to any sale transaction between Shopkeeper and User.
14.2 Shopkeepers must ensure product quality, accurate descriptions, pricing, and timely delivery.
14.3 Shopkeeper registration is subject to admin approval. We reserve the right to reject or remove any Shopkeeper without assigning any reason.
14.4 We are not liable for any issues arising from products sold by Shopkeepers, including defects, quality issues, or delivery delays.
14.5 Disputes between Users and Shopkeepers must be resolved directly between the parties. The Company may mediate but is not obligated to do so.
15.1 Users may rate Drivers on a 1-5 star scale and leave comments after each ride.
15.2 All ratings and reviews must be honest, fair, and based on actual experience. Fabricated, malicious, or defamatory reviews are prohibited.
15.3 We reserve the right to remove any review that violates our policies, and to suspend users who abuse the rating system.
15.4 Ratings are used for quality assurance and may affect Driver standing on the Platform.
16.1 Users may voluntarily submit KYC documents for identity verification. Verified users may receive priority ride matching and other benefits.
16.2 KYC documents are stored securely and used solely for identity verification purposes.
16.3 We reserve the right to share KYC information with law enforcement agencies if required by law.
16.4 Providing false KYC information is a violation of these terms and may constitute a criminal offense.
THE APP AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND ACCURACY.
We do not warrant that: (a) the App will be uninterrupted, timely, secure, or error-free; (b) defects will be corrected; (c) the App is free of viruses or harmful components; (d) the results obtained from the App will be accurate or reliable; (e) the quality of any services, products, information, or materials obtained through the App will meet your expectations. Any content downloaded or obtained through the App is at your own risk and you are solely responsible for any damage to your device or data loss.
TO THE FULLEST EXTENT PERMITTED BY THE LAWS OF THE ISLAMIC REPUBLIC OF PAKISTAN, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY "THE COMPANY PARTIES") SHALL HAVE ABSOLUTELY NO LIABILITY WHATSOEVER FOR ANY AND ALL INCIDENTS, LOSSES, DAMAGES, CLAIMS, OR EXPENSES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE APP OR SERVICES RENDERED THROUGH IT.
Without limiting the generality of the foregoing, the Company Parties shall have no liability for:
Notwithstanding anything to the contrary, if, for any reason, a court of competent jurisdiction finds the Company liable despite the above, the total cumulative liability of the Company Parties for any and all claims shall be strictly limited to the total amount of fares paid by you to us in the three (3) months immediately preceding the event giving rise to the claim, or PKR 5,000, whichever is lower. This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise). No action may be brought by you more than one (1) year after the cause of action arises.
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, affiliates, agents, licensors, and service providers from and against all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of or inability to use the App; (b) your violation of these terms or any applicable law; (c) your violation of any third-party rights, including intellectual property or privacy rights; (d) any content you submit or transmit through the App; (e) any dispute between you and any Driver, Shopkeeper, or other User; (f) any actual or threatened accident, injury, death, or property damage related to your use of the Services. We reserve the right to assume exclusive defense of any matter subject to indemnification by you, and you agree to cooperate with our defense.
20.1 We may suspend or terminate your access to the App immediately, without prior notice or liability, for any reason, including but not limited to breach of these terms, fraudulent activity, illegal conduct, or at our sole discretion.
20.2 Upon termination: (a) your right to use the App immediately ceases; (b) any pending rides or orders may be cancelled; (c) your wallet balance shall be forfeited if termination is for cause; (d) our databases will retain certain data as required by law.
20.3 You may terminate your account at any time by requesting data deletion through the App. Upon deletion, all your personal data will be permanently removed within 30 days.
20.4 Sections 8 (Intellectual Property), 17 (Disclaimer), 18 (Limitation of Liability), 19 (Indemnification), 21 (Governing Law), 22 (Dispute Resolution), and this Section 20 shall survive termination.
These terms shall be governed by, construed, and enforced in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. The courts of Islamabad, Pakistan shall have exclusive jurisdiction over any disputes arising out of these terms, subject to the arbitration clause below.
22.1 Any dispute, claim, or controversy arising out of or relating to these terms or the App shall first be attempted to be resolved through good-faith negotiations within 30 days.
22.2 If negotiation fails, the dispute shall be finally resolved by binding arbitration administered by the Pakistan Centre for Alternate Dispute Resolution (PCADR) or any recognized arbitration institution in Islamabad, in accordance with the Arbitration Act 1940 (or its successor legislation).
22.3 The arbitration shall be conducted by a single arbitrator mutually agreed upon, or if no agreement, appointed by PCADR. The language of arbitration shall be Urdu or English.
22.4 Each party shall bear their own costs of arbitration. The arbitrator's fee and administrative costs shall be shared equally.
22.5 YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. All disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
22.6 This clause does not prevent either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.
We shall not be liable for any failure or delay in performing our obligations under these terms due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, government actions, internet failures, power outages, pandemic, epidemic, fire, flood, earthquake, or any other force majeure event. Our obligations shall be suspended during the period of such force majeure.
If any provision of these terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of the Company.
These terms, together with the Privacy Policy, Disclaimer, Data Deletion Policy, and any additional policies incorporated by reference, constitute the entire agreement between you and the Company regarding the use of the App, superseding all prior agreements and understandings, whether written or oral. You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations freely without notice.
We reserve the right to modify, update, or change these terms at any time at our sole discretion. Material changes will be notified to you via the App (push notification, in-app banner, or email). Your continued use of the App after the effective date of modified terms constitutes your acceptance of the changes. If you do not agree with the modified terms, you must cease using the App immediately. It is your responsibility to review these terms periodically.
All notices under these terms shall be in writing and sent to the email address associated with your account, or posted within the App. Notices to us shall be sent to [email protected] or to our registered address. You consent to receive electronic communications from us and agree that such communications satisfy any legal requirement for written communication.
In compliance with applicable laws, any complaints, grievances, or concerns regarding the App or its Services may be reported to our Grievance Officer:
Grievance Officer
Ghar Se
Email: [email protected]
Response Time: We will acknowledge receipt of your grievance within 48 hours and resolve it within 30 days.
Ghar Se
Islamabad, Pakistan
Email: [email protected]
Phone: +92-XXX-XXXXXXX
Website: www.gharseapp.com
For urgent safety concerns: [email protected]