Pakistan marketplace intermediary — Ghar Se provides technology services only and is not the seller of record
By accessing or using Ghar Se (gharseapp.com, mobile apps, and related services), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Platform. Continued use after we publish updated Terms constitutes acceptance where notice is provided in-app, by email, or on the website.
"Ghar Se" means GHAR SE APP (PRIVATE) LIMITED (SECP CUIN# 0340438, FBR Reg# J222839-8). "Platform" means our website, apps, and technology services. "User" or "Customer" means any person who browses, registers, orders, books rides, or uses any vertical. "Partner" means independent sellers, restaurants, drivers, delivery agents, freelancers, or service providers listed on the Platform — not employees of Ghar Se.
Ghar Se is a TECHNOLOGY MARKETPLACE PLATFORM ONLY. We connect Users with independent third-party Partners. Ghar Se does NOT manufacture, warehouse, own inventory, employ Partners, operate as a delivery company, or guarantee any product, food, ride, service, or payment. We do not take title to goods. Partners are independent contractors and merchants responsible for their own listings, pricing, fulfillment, taxes, and legal compliance.
ALL claims regarding product quality, food safety, ride accidents, delivery loss, service defects, COD collection failures, or partner conduct must be directed to the relevant Partner, not Ghar Se. Our role is limited to providing software infrastructure and facilitating discovery, ordering, and communication.
You must be 18 years or older, or use the Platform with verifiable guardian consent where permitted by law. You must provide accurate registration information and verify delivery addresses before placing orders. You must not use the Platform for illegal, fraudulent, harassing, or harmful activities.
Prices and availability are set by Partners. Ghar Se may charge platform fees or commissions as shown at checkout. Online payments are processed through third-party payment gateways; Ghar Se is not a bank or payment guarantor. For COD orders, collection risk lies with the Partner and/or assigned delivery agent. Ghar Se is not liable for failed COD collection, refusal to pay, or disputes over cash handed over at delivery.
Ghar Se is NOT a bank, Electronic Money Institution (EMI), payment system operator, or financial institution regulated by the State Bank of Pakistan (SBP). Ghar Se does not hold, collect, manage, or escrow customer funds. All payment processing — including online card payments, JazzCash, EasyPaisa, and bank transfers — is handled exclusively by SBP-authorized payment service providers and commercial banks. Ghar Se's role is limited to technology facilitation: displaying prices, connecting buyers with sellers, and forwarding payment instructions to third-party payment gateways. The SBP Regulations for Electronic Money Institutions 2019, SBP Payment Systems and Electronic Fund Transfers Act 2007, and SBP Branchless Banking Regulations do not apply to Ghar Se. Any wallet balance displayed in the app represents a loyalty credit or promotional credit only, not deposited funds, and is not redeemable for cash from Ghar Se.
Restaurants, drivers, riders, and service providers on Ghar Se are independent Partners, not Ghar Se employees. Ghar Se does not control preparation, driving conduct, vehicle condition, or service quality. Users engage Partners at their own risk. Ride and food delivery Partners must comply with traffic, food safety, and local licensing laws on their own account.
With your consent, we collect GPS coordinates, coarse IP location, and derived place names to show nearby stores, delivery ETAs, and rides. GPS and map labels are approximate; you must verify your delivery address. Map data may include OpenStreetMap and other providers — © OpenStreetMap contributors where applicable. You may disable GPS in device settings and enter addresses manually.
AI-powered search, recommendations, chat, and auto-fix features are informational only. They are not legal, medical, financial, or safety advice. Always verify prices, order status, and partner details in the app before relying on AI output.
The following are strictly prohibited: illegal drugs and narcotics; weapons, ammunition, and explosives; counterfeit or stolen goods; endangered wildlife; obscene or illegal adult services; unlicensed prescription medicines; pyramid schemes; harassment, hate speech, and fraud. Ghar Se may remove content, suspend accounts, and report violations to FIA, FMU, or other authorities. Listing prohibited items is the Partner's liability, not Ghar Se's.
Each User and Partner is solely responsible for their own tax obligations with FBR and provincial authorities, business licenses, NTN registration, and compliance with Pakistani law. Ghar Se may provide tax reporting tools but does not file taxes on your behalf unless explicitly agreed in a separate written contract.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN PAKISTAN, Ghar Se's aggregate liability for any claim relating to the Platform shall not exceed the lesser of PKR 1,000 or the platform fee earned on the specific disputed transaction. Ghar Se disclaims liability for indirect, consequential, lost profits, personal injury from Partner services, food poisoning, ride accidents, delivery loss, product defects, and partner misconduct. The Platform is provided "as is" without warranties of uninterrupted service.
You agree to indemnify, defend, and hold harmless Ghar Se APP (PRIVATE) LIMITED, its directors, officers, employees, and affiliates from any claim, loss, liability, cost (including legal fees) arising from your use of the Platform, your content, your transactions, your violation of these Terms or Pakistani law, or disputes with Partners. This survives account termination.
BY USING THE PLATFORM, YOU IRREVOCABLY WAIVE ANY RIGHT TO INITIATE, JOIN, OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING AGAINST Ghar Se APP (PRIVATE) LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS. You agree that any dispute arising from or relating to your use of the Platform shall be resolved first through good-faith negotiation, then through binding arbitration under the Arbitration Act 2011 of Pakistan. The arbitration shall be conducted in Lahore, Pakistan, by a single arbitrator mutually agreed upon by the parties, in accordance with the rules of the relevant arbitration body. The arbitrator's decision shall be final and binding. You further agree not to assign or transfer any claim against Ghar Se to any third party. This waiver applies to the maximum extent permitted by Pakistani law. If any part of this arbitration or class action waiver is found unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the unenforceable portion shall be severed and replaced with an enforceable provision that most closely reflects the original intent.
These Terms are governed by the laws of the Islamic Republic of Pakistan. Before initiating court proceedings, both parties agree to attempt resolution through online dispute resolution (ODR) facilitated by Ghar Se within 30 days. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts in Lahore, Pakistan, unless mandatory consumer protection law requires otherwise.
Ghar Se may modify these Terms at any time. Material changes will be notified where feasible via the app, website, or email. Continued use after the effective date constitutes acceptance of the revised Terms.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters (floods, earthquakes, epidemics), government orders or sanctions, telecommunications failures, internet shutdowns (including under PECA Section 37), power outages, strikes, civil unrest, war, or pandemic. The affected party shall notify the other party promptly and take reasonable steps to mitigate the impact. If a force majeure event continues for more than 90 days, either party may terminate the affected services without liability.
These Terms are drafted in English and Urdu. In the event of any conflict or inconsistency between the English and Urdu versions of these Terms, the English version shall prevail to the extent permitted by applicable law. The English version is the authoritative version for all legal and contractual purposes.
Legal and regulatory correspondence: [email protected] · Customer support: [email protected] · Fraud and abuse: [email protected] · Registered entity: GHAR SE APP (PRIVATE) LIMITED, Islamic Republic of Pakistan. Terms v1.0.0.