GharSe — HomeSelect Location

Refund & Return Policy

1. Overview

GharSe is a marketplace platform connecting buyers with sellers. We do not process payments directly — all transactions are Cash on Delivery (COD). Refunds and returns are handled between the buyer and seller, with GharSe providing dispute resolution support.

2. Return Eligibility

A product may be eligible for return if:

  • The product is damaged, defective, or not as described
  • The wrong product was delivered
  • The product is incomplete (missing parts or accessories)
  • The product does not match the description or images on the listing

Returns are not eligible for:

  • Perishable goods (food, groceries) once delivered
  • Personal care items once opened or used
  • Products damaged due to buyer misuse or negligence
  • Change of mind after delivery

3. Return Timeline

  • Physical products: Must be reported within 3 days of delivery
  • Food & perishables: Must be reported within 24 hours of delivery
  • Services & rides: Must be reported within 24 hours of completion

After these timelines, return requests will not be accepted.

4. Refund Process

  1. Report the issue: Open the order in GharSe app and contact the seller via chat, or email [email protected] with your order number and issue description.
  2. Seller response: The seller must respond within 48 hours.
  3. Resolution: Seller may offer replacement, partial refund, or full refund at their discretion.
  4. Refund method: Since payments are COD, any refund must be arranged directly between buyer and seller (e.g., bank transfer, JazzCash, EasyPaisa, or cash on next delivery).
  5. Escalation: If the seller does not respond within 48 hours or the dispute remains unresolved, contact GharSe support for mediation.

5. Ride & Service Refunds

  • Ride cancellations before pickup: Full refund at partner's discretion
  • Ride cancellations after pickup: No refund unless service was not rendered
  • Service disputes: Resolved between buyer and service provider
  • Parcel delivery issues: Contact the delivery partner via chat

6. Dispute Resolution

If buyer and seller cannot reach an agreement:

  1. Either party may request GharSe mediation by contacting [email protected]
  2. GharSe will review the case within 72 hours and provide a non-binding recommendation
  3. If mediation fails, either party may pursue the matter through the Consumer Protection Court having jurisdiction in their respective district

7. Contact

For refund or return disputes:

  • Email: [email protected]
  • Phone: +92 313 0599699
  • In-app: Chat with seller or contact support