Frequently Asked Questions
- What is GharSe?
- GharSe is a platform that connects buyers with sellers, riders, and service providers in Pakistan.
- How do I place an order?
- Search for what you need, select a product/service, and place your order. The partner will accept and fulfill it.
- What payment methods are accepted?
- Currently, we support Cash on Delivery (COD). Pay directly to the partner.
- How does the referral system work?
- Share your referral code with friends. When they complete their first order, both of you earn GS Coins.
- What are GS Coins?
- GSCoins are loyalty points you earn through sign-up, referrals, and daily check-ins. 1 GSCoin = Rs. 1 discount on orders. Coins expire 365 days after being earned.
- How do I create an account?
- Tap Sign In, enter your email address, and you'll receive a one-time password (OTP). Enter the OTP to verify — your account is created automatically. No password needed.
- How do I become a seller or partner?
- Go to Account > Become a Partner and fill out the application form. Our team will review your submission. Once approved, your store goes live on GharSe.
- How do I cancel an order?
- If the order has not been dispatched yet, you can cancel it from the Order Details screen. If it has already been dispatched, please contact our support team via WhatsApp or email.
- What is the return and refund policy?
- You can request a return within 7 days of delivery if the product is defective or incorrect. Refunds are processed to your original payment method. See /refund for full details.
- How do I track my order?
- Go to Orders from your account dashboard. Each order shows its current status — Confirmed, Preparing, Out for Delivery, or Delivered.
- How do I delete my account?
- You can request account deletion from Account > Delete Account or from the footer link. Your account and all associated data will be permanently deleted within 30 business days.
- How do I contact support?
- You can reach us via email at [email protected], WhatsApp at +92 345 7646364, or call us at +92 313 0599699. You can also use the Contact Us page or the in-app Help & Support form.
