Ghar Se marketplace delivery times, charges, and partner shipping responsibilities
Ghar Se is a technology platform connecting Users with independent Partners. Shipping and delivery are handled directly by each Partner (seller or service provider). Delivery times, charges, and areas vary by Partner. Ghar Se does not operate its own logistics fleet and is not responsible for Partner delivery performance.
Estimated delivery timeframes are displayed on each product page and at checkout. These are estimates provided by the Partner, not guarantees. Standard delivery ranges from 1-7 business days depending on Partner location and your delivery address. Partners may update the estimated delivery time after order placement; you may cancel for full refund if the new estimate is unacceptable.
Delivery charges are set by each Partner and displayed at checkout. Some Partners offer free delivery above a minimum order value. Ghar Se does not set or collect delivery fees — all delivery charges are paid to the Partner. Any discrepancies regarding delivery charges must be resolved with the Partner directly.
Each Partner defines their own delivery area. Your delivery address must fall within the Partner's service area for the order to be processed. If your address is outside the service area, the Partner may cancel the order with full refund. You can check whether a Partner delivers to your address before placing an order.
If the Partner is unable to deliver due to incorrect address, no one available to receive, or failed contact attempts, the Partner may: (a) attempt re-delivery (additional charges may apply), or (b) cancel the order. In case of cancellation due to failed delivery, refund will be issued minus any actual shipping costs incurred by the Partner, as permitted by applicable consumer law.
If you receive a damaged, defective, or incorrect item, refuse delivery or report within 48 hours via your order page with photo evidence. The Partner will arrange return and replacement or refund. Ghar Se may facilitate communication but does not handle physical returns.
Currently, Ghar Se Partners only offer delivery within Pakistan. International shipping is not available. All orders must have a delivery address within Pakistan.
Order status (pending, confirmed, shipped, out for delivery, delivered) is updated by the Partner and visible in your account under My Orders. Ghar Se is not responsible for inaccurate or untimely status updates provided by Partners. For tracking issues, contact the Partner directly through the order chat feature.