Frequently Asked Questions

Open the Ghar Se app, tap "Ride", enter your pickup and drop-off locations, choose your vehicle type (Bike/Rickshaw/Car/Premium), and tap "Book Now". You'll see the fare before booking. A nearby driver will be assigned within minutes.

We offer four options: Bike (Rs. 80 min, fastest), Rickshaw (Rs. 150, comfortable), Standard Car (Rs. 250, AC), and Premium (Rs. 375, luxury vehicles). Fares are calculated per km with transparent pricing.

Yes, you can cancel anytime before the driver starts the trip. No cancellation fee within the first 2 minutes. Repeated cancellations may result in a small fee. If the driver cancels, no charge to you.

Absolutely! You can share your ride code with family to let them track your trip live. There's also an SOS emergency button for immediate assistance.

We accept JazzCash, EasyPaisa, bank transfers, credit/debit cards, and Ghar Se Wallet. You can also pay with cash. Wallet top-ups earn a 5% bonus.

Download the app, select "I'm a Driver", submit your CNIC, driving license, vehicle details, and photos. Complete our online safety training. You'll be verified within 24-48 hours and can start earning.

Open the app, go to the "Food" tab, browse nearby restaurants, select items, add to cart, and place your order. Track your delivery live on the map! Use code GHARSE for 50% OFF on your first order.

We partner with popular restaurants including Kababjees, Pizza Hut, McDonald's, Howdy, Hardee's, Domino's, Monal, and many local favorites. New restaurants are added regularly across all service cities.

Typical delivery time is 20-45 minutes depending on restaurant preparation time and distance. You can track your order in real-time. Free delivery on orders above Rs. 500.

Currently each order can be from one restaurant. You can place multiple separate orders from different restaurants in the same session.

Contact our support team at [email protected] with your order details. We'll resolve the issue — whether refund or re-delivery — within 24 hours.

Enter pickup and drop locations, select package type (Small/Medium/Large), add any special instructions, and book. Our rider will pick up from your location and deliver to the destination with live tracking.

Documents, gifts, parcels, food, groceries, medicines, electronics, clothing — almost anything within reason. Prohibited items include illegal substances, weapons, and fragile items without proper packaging.

Small (document): Rs. 80 | Medium (parcel): Rs. 150 | Large (heavy): Rs. 300+. All rates are for same-city delivery. Transparent pricing with no hidden charges.

Same-city deliveries typically take 1-3 hours depending on distance and traffic. You get real-time tracking so you know exactly when your package will arrive.

Go to the "Shopkeeper" tab in the app, enter your shop details (name, category, address), upload CNIC and shop photos, and submit. Verification takes 24-48 hours. Zero setup cost!

Only 2% commission per order — one of the lowest in the industry. Payment cycle is 15 days. No monthly charges or hidden fees.

Yes! You can create coupons, discounts, and special deals for your customers directly from your shop dashboard. Promote your products to thousands of Ghar Se users.

Payments are settled every 15 days directly to your bank account. Your shop dashboard shows real-time earnings, order history, and payment status.

We operate in Islamabad/Rawalpindi, Lahore, Karachi, Peshawar, Quetta, Faisalabad, Multan, and Sialkot. We're expanding to more cities every month.

Share your unique referral code with friends. When they sign up and complete their first ride, you earn Rs. 100 in your wallet. Unlimited referrals — invite as many as you want!

Yes. We use HTTPS encryption, secure password hashing, and follow GDPR-compliant practices. You can request full data deletion anytime through the app. We never share your data with third parties.

You can reach us via email at [email protected], through the in-app chat, or call +92-300-1234567. Our support team is available 24/7.

Go to Profile → Data Deletion in the app, submit your request with a reason. Your data will be permanently deleted within 30 days. You have a 30-day grace period to cancel the request if you change your mind.