Disclaimer

1. General Information Only

The information provided on the Ghar Se website, mobile application, and related platforms is for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the platform for any purpose. Any reliance you place on such information is strictly at your own risk.

2. No Professional Advice

Any information on this platform is not intended to constitute professional, legal, financial, medical, or any other form of professional advice. You should consult with appropriate qualified professionals for advice tailored to your specific circumstances. Ghar Se does not provide any professional advisory services through its platform unless explicitly stated in a separate written agreement.

3. No Warranty - "As Is" Basis

The Ghar Se platform and all services, information, content, and materials included on or otherwise made available to you through the platform are provided on an 'as is' and 'as available' basis, unless otherwise specified in writing. Ghar Se makes no representations or warranties of any kind, express or implied, regarding the operation or availability of the platform, or the information, content, and materials included therein.

4. Third-Party Services & Independent Contractors

4.1 Driver Independence

Ghar Se acts solely as a technology platform connecting users with independent third-party drivers, restaurants, and service providers. All drivers, delivery partners, and merchants are independent contractors and are not employees, agents, or representatives of Ghar Se. We do not exercise control over the manner or method by which these independent contractors perform their services.

4.2 Third-Party Liability

To the maximum extent permitted by law, Ghar Se disclaims all liability arising from or related to any acts or omissions of third-party drivers, merchants, or service providers. Any disputes, claims, or issues arising from interactions with third parties are solely between you and the applicable third party.

4.3 No Employment Relationship

Nothing on the Ghar Se platform shall be construed as creating an employer-employee, partnership, or joint venture relationship between Ghar Se and any driver, delivery partner, or merchant. Users acknowledge that they are transacting with independent entities.

4.4 Verification Limitations

While Ghar Se may perform basic verification checks on drivers and merchants, we do not conduct comprehensive background investigations. Ghar Se makes no guarantees regarding the suitability, reliability, or fitness of any third-party service provider. Users are encouraged to exercise their own judgment and caution.

5. No Guarantee of Ride or Delivery Fulfillment

Ghar Se does not guarantee that any ride request, food order, delivery, or other service request will be accepted, fulfilled, or completed. Factors including but not limited to driver availability, traffic conditions, weather, technical issues, and third-party acceptance may affect service availability and fulfillment. Users acknowledge that service requests may be cancelled or unfulfilled for reasons beyond Ghar Se's reasonable control.

6. ABSOLUTE NO LIABILITY

To the fullest extent permitted by applicable law, Ghar Se, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to the following categories:

6.1 Accidents

Any accidents, collisions, or traffic incidents involving drivers, riders, or third parties during the use of the platform, including but not limited to property damage, bodily injury, or death resulting from such incidents.

6.2 Death/Injury

Any death, personal injury, or damage to health arising from or in connection with the use of the Ghar Se platform, including rides, deliveries, or any other services facilitated through the platform.

6.3 Medical Emergencies

Any medical emergencies, health complications, or injuries that occur during or as a result of using the platform, including but not limited to allergic reactions to food ordered through the platform, physical strain, or pre-existing conditions aggravated during a ride.

6.4 Driver Absconding

Any incidents involving a driver absconding with personal belongings, packages, or goods entrusted to them, or any failure of a driver to complete a ride or delivery as requested.

6.5 Illegal Activities

Any illegal activities conducted by drivers, riders, merchants, or third parties through or in connection with the platform, including but not limited to fraud, theft, smuggling, or any violation of applicable laws.

6.6 Criminal Acts

Any criminal acts, assaults, harassment, or violent behavior by any party during the use of the platform, including but not limited to physical or verbal abuse, sexual harassment, or assault.

6.7 Property Damage

Any damage to or loss of property, including but not limited to personal belongings, vehicles, packages, or premises, arising from the use of the platform.

6.8 Food Quality

Any issues relating to food quality, contamination, spoilage, allergies, incorrect orders, or any other food-related concerns arising from orders placed through the platform. Ghar Se is not responsible for the preparation, handling, packaging, or quality of food by partner restaurants.

6.9 Financial Losses

Any financial losses, lost profits, lost business opportunities, or economic damages arising from the use or inability to use the platform, including but not limited to failed transactions, payment errors, or currency conversion issues.

6.10 Emotional Harm

Any emotional distress, mental anguish, psychological harm, or loss of reputation arising from the use of the platform or interactions with third-party service providers.

6.11 Force Majeure

Any failure, delay, or inability to perform obligations arising from events beyond Ghar Se's reasonable control, including but not limited to acts of God, natural disasters, pandemics, civil unrest, strikes, government actions, internet outages, cyberattacks, or technical failures.

7. Cumulative Liability Cap

In no event shall the cumulative liability of Ghar Se for all claims arising from or relating to the use of the platform exceed the greater of (a) the total fees paid by you to Ghar Se in the twelve (12) months preceding the event giving rise to the claim, or (b) PKR 5,000. This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Ghar Se has been advised of the possibility of such damages.

8. Acknowledgment of Independent Status

By using the platform, you acknowledge and agree that Ghar Se is solely a technology intermediary and that all drivers, delivery partners, and merchants utilizing the platform are independent contractors. You understand that Ghar Se does not supervise, direct, or control the actions of these independent contractors and that Ghar Se is not vicariously liable for their acts or omissions.

9. User Warranties & Representations

You warrant and represent that: (a) you have the legal capacity to enter into this disclaimer; (b) you are at least 18 years of age; (c) all information you provide to Ghar Se is accurate and complete; (d) you will use the platform in compliance with all applicable laws; and (e) you will not use the platform for any unlawful or prohibited purpose.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ghar Se, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the platform; (b) your violation of this disclaimer; (c) your violation of any third-party rights; or (d) your interactions with third-party drivers, merchants, or service providers.

11. Geographic Limitations

The Ghar Se platform is intended for use within the Islamic Republic of Pakistan. We do not represent that the platform or its content is appropriate or available for use in other locations. Users accessing the platform from outside Pakistan do so at their own initiative and are responsible for compliance with local laws.

12. Emergency Services Disclaimer

Ghar Se is not an emergency service provider and should not be relied upon for emergency response. In the event of an emergency, you should immediately contact the relevant emergency services (police: 15, ambulance: 115, rescue: 1122). Ghar Se does not guarantee response times, and any SOS or emergency features provided within the platform are supplemental aids and do not replace official emergency services.

13. Technology & Data Disclaimer

Ghar Se does not warrant that the platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We may temporarily suspend the platform for maintenance, upgrades, or due to technical issues. Location data, tracking information, and estimated arrival times are provided on a best-effort basis and may not be accurate in all circumstances.

14. Forward-Looking Statements

Any statements regarding future plans, expansion, features, or performance of the platform constitute forward-looking statements and are subject to risks, uncertainties, and assumptions. Actual results may differ materially from those projected. Ghar Se undertakes no obligation to update any forward-looking statements.

15. Changes to This Disclaimer

Ghar Se reserves the right to modify, update, or change this disclaimer at any time without prior notice. Changes will be effective immediately upon posting on the platform. Your continued use of the platform after any modifications indicates your acceptance of the updated disclaimer. We encourage you to review this disclaimer periodically.

16. Tax & Financial Model

16.1 Tax Obligations

Users, drivers, and merchants are solely responsible for all tax obligations, including but not limited to income tax, sales tax, and any applicable withholding taxes arising from their use of the platform. Ghar Se does not provide tax advice.

16.2 Payment Processing

All payments processed through the platform are handled by third-party payment gateways. Ghar Se does not store complete payment card information and is not liable for any issues arising from payment processing, including unauthorized transactions or processing errors.

16.3 Fare Calculation

Fares, fees, and charges displayed on the platform are estimates and may vary based on distance, time, traffic, tolls, and other factors. The final amount charged may differ from the initial estimate. Ghar Se does not guarantee the accuracy of fare estimates.

16.4 Promotional Offers

Promotional codes, discounts, and offers are subject to specific terms and conditions. Ghar Se reserves the right to modify, suspend, or cancel any promotional offers at any time without prior notice. Promotions are non-transferable and cannot be exchanged for cash.

16.5 Currency

All transactions on the platform are processed in Pakistani Rupees (PKR). Any currency conversion displayed is for reference purposes only and may not reflect actual exchange rates.

17. Contact

For questions or concerns regarding this disclaimer, please contact us at:

Email: [email protected]
Address: Ghar Se Technologies, 42-A Civic Centre, Lahore, Pakistan