Community Guidelines

1. Our Community Commitment

Ghar Se is committed to fostering a safe, respectful, and inclusive community for all users of our platform, including passengers, drivers, riders, vendors, and merchants. These Community Guidelines (the "Guidelines") outline the standards of behavior expected from every member of the Ghar Se community. We believe that everyone deserves to be treated with dignity and respect, and we take violations of these Guidelines seriously.

2. Respectful Communication

All members of the Ghar Se community are expected to communicate respectfully at all times. This includes:

• Using polite and professional language in all interactions, whether in-app messaging, phone calls, or in-person conversations.
• Listening actively and responding thoughtfully to others.
• Respecting others' time by being punctual for pickups, deliveries, and appointments.
• Keeping communication relevant to the service being provided.
• Refraining from using abusive language, insults, name-calling, or derogatory remarks.
• Not spamming or sending unsolicited promotional messages through the platform.

3. No Harassment or Discrimination

Ghar Se strictly prohibits any form of harassment or discrimination. This includes, but is not limited to:

• Sexual Harassment: Unwanted sexual advances, comments of a sexual nature, inappropriate touching, or any behavior that creates a hostile environment.
• Discrimination: Refusing service to, or treating differently, any person based on race, color, religion, gender, gender identity, sexual orientation, age, disability, national origin, or any other protected characteristic.
• Bullying and Intimidation: Threatening behavior, stalking, doxxing, or any attempt to intimidate or coerce another person.
• Hate Speech: Promoting violence against or inciting hatred towards individuals or groups based on protected characteristics.
• Physical Aggression: Any form of physical violence, assault, or threatening physical contact.

Violations of this section will result in immediate and permanent removal from the platform and may be reported to law enforcement authorities.

4. Accurate Information

All users must provide accurate and truthful information on the Ghar Se platform. This includes:

• Account Information: Providing true, accurate, and complete information during registration and keeping this information up to date.
• Identity: Not impersonating another person or entity, or misrepresenting your affiliation with any person or entity.
• Listings: Sellers and vendors must ensure that product descriptions, images, prices, and availability are accurate and truthful.
• Location: Providing accurate pickup and drop-off locations and not manipulating GPS data.
• Reviews and Ratings: Providing honest and fair reviews and ratings based on genuine experience. Fake reviews, paid reviews, or retaliatory ratings are strictly prohibited.

5. Prohibited Activities

The following activities are strictly prohibited on the Ghar Se platform:

• Fraud: Any form of fraudulent activity, including fake accounts, fake orders, fake trips, payment fraud, chargeback abuse, and referral program abuse.
• Illegal Activities: Using the platform to facilitate or engage in any illegal activity, including transporting illegal goods, human trafficking, or any activity prohibited by Pakistani law.
• Account Sharing: Sharing your account credentials with another person, allowing others to use your account, or using another person's account.
• Manipulation: Manipulating fares, prices, ratings, or any platform algorithm through artificial means.
• Solicitation: Soliciting drivers, riders, or other users for services outside the Ghar Se platform.
• Unauthorized Recording: Recording conversations, videos, or images without the explicit consent of all parties involved.
• Tampering: Tampering with any safety equipment, vehicle components, or platform technology.
• Multiple Accounts: Creating or maintaining more than one active account on the platform.

6. Safety and Security

• All users must prioritize safety in every interaction on the platform.
• Passengers must wear seat belts at all times during rides.
• Drivers and riders must obey all traffic laws and regulations.
• Helmets must be worn by all riders on motorcycles or bicycles.
• In case of an emergency, contact emergency services immediately (rescue 1122 in Pakistan) and then notify Ghar Se support.
• Do not engage in any behavior that could compromise the safety of yourself or others.

7. Reporting Violations

If you experience or witness a violation of these Community Guidelines, please report it immediately through one of the following channels:

• In-App Reporting: Use the reporting feature available in the Ghar Se app to report issues directly.
• Email: Send a detailed report to [email protected].
• Phone: Call Ghar Se support at +92-300-1234567.

When reporting, please provide as much detail as possible, including:

• Date, time, and location of the incident.
• Name or username of the person(s) involved.
• A detailed description of what occurred.
• Any supporting evidence (screenshots, photos, etc.) while respecting privacy laws.

8. Consequences of Violations

Violations of these Community Guidelines will result in consequences proportionate to the severity and frequency of the violation. Possible consequences include:

• Warning: For minor or first-time violations, a written warning may be issued.
• Temporary Suspension: For moderate violations, your account may be temporarily suspended for a defined period (e.g., 7 days, 30 days).
• Permanent Removal: For severe violations, including harassment, discrimination, fraud, or illegal activities, your account will be permanently removed from the platform.
• Financial Penalties: In cases of fraud or abuse, earnings, bonuses, or wallet balances may be forfeited.
• Legal Action: Where applicable, Ghar Se may report violations to law enforcement authorities and cooperate in any subsequent investigation or prosecution.

9. Appeals Process

If you believe a decision made regarding a violation of these Guidelines is incorrect, you may appeal by contacting [email protected] within 14 days of the decision. Your appeal should include:

• Your full name and registered phone number.
• The date and nature of the violation or action taken.
• A detailed explanation of why you believe the decision should be reconsidered.
• Any supporting evidence.

Appeals will be reviewed within 7 business days, and the decision on appeal will be final.

10. Scope and Updates

These Community Guidelines apply to all interactions on the Ghar Se platform, including in-app messaging, phone calls facilitated through the app, in-person interactions during rides and deliveries, and any Ghar Se community events or forums. Ghar Se reserves the right to update these Guidelines at any time. Users will be notified of material changes via the app or email.

11. Contact Us

If you have questions about these Community Guidelines, please contact us:

• Email: [email protected]
• Phone: +92-300-1234567
• Address: Ghar Se Technologies, Islamabad, Pakistan